Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within Canada.
Do you ship internationally?
Currently, we only ship within Canada. International shipping may be available in the future.
Is packaging discreet?
Yes! All orders arrive in plain, unmarked packaging with no indication of contents.
Products
What are peptides?
Peptides are short chains of amino acids that serve as building blocks for proteins. They play various roles in biological processes and are widely studied for their potential benefits.
How should peptides be stored?
Most peptides should be stored in a cool, dry place. Reconstituted peptides should be refrigerated. Specific storage instructions are included with each product.
Are these products for human use?
Our products are sold as research peptides for laboratory use only. They are not intended for human consumption.
Returns & Refunds
What is your return policy?
Due to the nature of our products, we cannot accept returns on opened items. Unopened items may be returned within 30 days for a full refund.
What if my order arrives damaged?
Contact us immediately with photos of the damage. We’ll ship a replacement at no cost to you.